Before deploying Druva for endpoint data protection, Tushar’s team spent significant time responding to end users’ requests for recovering lost files and devices. With Druva protecting 3,000 endpoints, more than 90% of support calls for backup and recovery have been eliminated, as end users can do restores on their own without IT intervention.
Additionally, if data or a device is lost or stolen, recovery is painless for IndiGo end users. “Instead of the employee having to go without a laptop for a few hours or days, when it needs to be replaced, IT can issue a new laptop and direct the user to log in to Druva inSync and do a quick restore. This keeps end users focused on their work and helps improve productivity,” added Tushar.
With Druva, IndiGo’s IT team can access data backed up in the cloud, and respond quickly and positively, resulting in satisfied users. Tushar said, “In the past we’ve had some incidents where devices of some users have crashed, and data was lost. With Druva we can restore the data very quickly, giving us and our executives an additional level of confidence regarding data protection.”
Druva has also helped Tushar and team control costs. “Previously, the cost of lost laptops and other mobile devices were usually written off. But over time the costs of these losses accumulated exponentially. When factoring in the device and the data on it, the number of onsite restorations had increased wherein laptops were being sent to external suppliers for data recovery in case of a hard drive crash. Druva contains and reduces this cost in the form of uptime, restored data, and business continuity,” said Tushar.
Druva also provides protection from data breaches or misuse, which helps safeguard and protect critical information. “Druva helps protect our brand and allows us to maintain hard-won customer trust,” said Tushar.