As businesses increasingly embrace AI to enhance operations, Druva’s customer-first approach has been instrumental in driving early AI innovation. This dedication not only shapes our platform but also ensures we consistently deliver unmatched value and next-level support to our customers. Our relentless focus on excellence has earned Druva recognition as a Customers’ Choice in the 2024 Gartner® Peer Insights Voice of the Customer report for the Enterprise Backup & Recovery Software Solutions category—for the second consecutive year—and as the only vendor in the Disaster Recovery as a Service category. With an impressive 4.8/5 rating and a 94% willingness to recommend based on 760 reviews (as of January 2025), Druva continues to set the benchmark for customer satisfaction and trust.
Driven by our commitment to providing robust data protection and security, last year we introduced two groundbreaking AI products: Dru Investigate and Dru Assist. Dru Investigate is powered by AWS Bedrock and it empowers IT admins and security teams to investigate cyber threats within their backup environment efficiently. Meanwhile, Dru Assist serves as an AI-powered personal assistant, revolutionizing customer support across all workloads with a seamless, intuitive user experience.
Let’s explore how Dru Assist has been transforming customer experiences with the power of AI since its launch in July 2024.
Entering the New Era of AI-Powered Customer Experience
Dru Assist is more than just a chatbot—it's your personalized assistant, fully integrated into the Druva platform and available 24/7 to streamline your experience with Druva's solutions. With robust self-serve capabilities, Dru Assist connects seamlessly to our product documentation and support center, offering a single access point for all the help you need. From onboarding as a new customer to mastering the management and security of your business assets, Dru Assist is designed to empower you at every step.