Exceptional customer service isn’t just something we talk about, it’s how we empower you to confidently navigate today’s complex threat landscape. At Druva, data security is more than software, it's about having your back with world-class empowering support at every step. We’re here to ensure you get the most value out of every dollar you invest in our platform.
We’re excited to share that Druva brought home 9 awards at the 19th annual Stevie® Awards for Sales and Customer Service—including 2 Gold, 4 Silver, and 3 Bronze. These wins are more than just shiny trophies, they speak to how driven we are to support our customers, no matter how complex the challenge is. In a fast-changing world, we’re here to help you stay ahead, so you can focus on what matters most. While we keep delivering the excellence you deserve.
Druva Wins 9 Stevie® Awards for Customer Service Excellence
The Stevie Awards are among the most respected honors in the customer service world, recognizing excellence in sales performance, innovation, and more. Bringing home these awards shows just how focused we are on delivering the highest level of customer service to solidify ourselves as an industry leader.
Druva has been recognized as a Stevie Award winner in the following categories:
Gold:
Best Use of Omnichannel in Customer Service (Computer Industries)
Best Customer Satisfaction Strategy (Computer Software and Services)
Silver:
Contact Center of the Year (Up to 100 Seats, Technology Industries)
Best Return on Customer Service Investment
Best Use of Technology in Customer Service (Computer Industries)
Customer Service Department of the Year (Computer Software)
Bronze:
Achievement in Customer Service Automation
Best Customer Feedback Strategy
Customer Service Transformation Award (Computer Software)
Druva is Customer-First, Always:
With an industry-leading Net Promoter Score (NPS) of 91, our customers continue to validate the value we deliver
Druva achieved 9x Gold at the Stevie Awards for Sales and Customer Service, 7x Silver Stevie for “Delivering Next-Gen Customer Service”
4x NorthFace ScoreBoard Awards for “Customer Service Excellence
Gainsight GameChanger Awards Defender Award 2022
Hear Directly from the Stevie Judges
"As a technology expert, I’m impressed by Druva’s upgraded self-service portals. With intelligent search capabilities, on-demand training videos, and real-time service status updates, they’ve effectively leveraged technology to enhance the customer experience — an excellent example of innovation at work."
"Druva is deeply committed to offering flexible and affordable solutions tailored to individual needs, ensuring vehicles and systems remain in peak condition for the long term. The attention to detail and personalized approach is truly commendable."
"Druva’s innovative customer service strategies have delivered outstanding results. The adoption of Salesforce Service Cloud Lightning and an AI-powered chatbot has revolutionized their operations, saving 300 engineering hours monthly and resolving up to 50% of customer inquiries. Enhancements like these, along with upgraded self-service portals and a stellar 99.9% SLA compliance rate, have significantly improved customer satisfaction and operational efficiency. Druva continues to set the standard as a leader in data security solutions."
Dru Assist: Your 24x7 AI Support Agent
Dru Assist is our AI-powered customer support solution that delivers actionable insights and instant answers to any questions you have. It utilizes AI capabilities, including advanced language models, to automatically and instantly address customer support queries with conversational responses.
Since its implementation, resolution times have dropped by 58%, averaging just 2.9 days. Customers benefit from 100% reliable responses with no AI hallucinations and a 91% improvement in first response time. Additionally, in-app engagement has surged by 55%, thanks to increased help article adoption. 58% of queries are now resolved directly through Dru Assist, demonstrating its remarkable ability to deflect and streamline support.
Leverage Dru Assist for:
Quick responses: Get instant answers to your product configuration, administration, and troubleshooting inquiries.
Guided Troubleshooting: Hassle-free troubleshooting experience with AI-guided conversations.
Personalized Experience: Get tailored answers and recommendations for an enriched experience.
Seamless Support: Explore our comprehensive help center or connect to our incredible Support team instantly if needed.
Dru Assist is our latest step towards enriching your customer experience. So, what's holding you back? Experience the future of customer support with your free trial now.
Explore our Revamped Support Hub
Discover how Druva’s support plans and professional services can elevate your data security strategy. We’ve redesigned the page to give you a great customer experience and comprehensive knowledge base to help you whenever you need it.
Get the help you need—visit Druva's support page now!