As a 100% SaaS-based solution, Druva provides all-in-one backup, disaster recovery (DR), archival, and analytics — all things that were important to Petrone: “Scalability, the recovery, the ability to have a fully managed single pane of glass are very important to me when we first kick-off a solution.” Druva simplified data protection at TRC. Using a single console, the team can now see how they are performing at all sites around the globe.
Security is one of the things that used to keep Petrone up at night. Druva helped him sleep easier, especially when it came to mergers and acquisitions. He gave the example of a newly acquired office in India that had local data. According to Petrone, “We were able to utilize Druva to back that up immediately even before we did the IT integration to bring the office into our network." Even if data were to disappear locally, the team has a backup set available to ensure retention needs are met. “Druva is going to continue to help us solve that challenge."
An example of these capabilities came when storms in Ohio and Maine, and a fire in Oregon caused power to go out in offices. Druva helped the team rapidly recover via the cloud. Petrone reports, “We have the ability now to be able to recover that data anywhere in an emergency. Without Druva, we wouldn’t have had access to that data quickly and wouldn’t have been able to share it with our employees to keep them productive."
During the Oregon outage, the IT team needed to recover data quickly and remotely because the team is billable. As Petrone points out, “In the Oregon fire scenario, we saved our team 8 hours of data recovery in just a few minutes. With folks billable at X number dollars, 8 hours times that amount plus the frustration has a real-world effect that people don't always see.”
Since Petrone has a close relationship with the Druva team, they’ve been able to influence product enhancements to Druva features such as reporting and noted the importance of a vendor that listens to feedback and provides updates on its product. “It's easy to be transactional as a company, and then sell someone credits to do work. But it's another to be a partner, and if something's not working, find a solution for both parties. And I can honestly say Druva’s been that partner for us," he said.