Phillips Distilling was faced with the arduous task of backing up their critical data to tape, collecting all those tapes each week, physically delivering them to a bank and storing them in a safe deposit box. “We had a frequency of one week, so if anything bad happened, we could have potentially lost seven or eight days’ worth of data,” said David Knutson, Phillips Distilling’s database administrator. In addition, their data footprint was heavily impacted because of the equipment needed to perform these tape backups. Each week, the team was spending between 20 to 30 hours managing the backup process and delivering the boxes of tape to the bank.
With many employees frequently traveling, a lot of critical end-user data from laptops and mobile devices data was also not being stored and backed up on the network. “We were having issues with sales laptops (used by) the people that move around frequently,” said Joan Stevens, director of IT at Phillips “they were having failures, so we were not backing their laptops up and we were having problems with getting the data.” Compounding this issue was the fact that, when laptops needed to be restored or replaced, the process would be unnecessarily slow, difficult and unsecure.
Another major challenge was the high volume of data that the IT team needed to manage. Their servers regularly froze up and backups were not completed in a timely fashion. It could take hours or, in some instances, days to retrieve files. Phillips Distilling needed solutions that could eliminate the manual work of their data storage, recovery and backup and do it in an efficient and secure way. That’s where Druva came in.