Kent RO Systems is a trusted expert in purified water — serving more than four million customers across India. The company has grown rapidly, underpinned by the support of its IT team.
The team operates a hybrid IT infrastructure, managing 1,500 endpoints, 100 VMware VMs between the Amazon Web Services (AWS) cloud and its internal data center, and some on-premises Windows servers. Two years ago, the company relied on tape to back up data from VMs, while end users stored data on public drives. Storing VM backups on tapes was tedious, time consuming, and cumbersome, said Saurabh Gupta, Chief Information Officer at Kent RO Systems. “Our staff had to put a lot of time in VM tape backups, validating these backups, and rotating tapes at different locations,” Saurabh said.
Plus, the backups alone required two full-time staff to manage and rotate tapes between two locations. Further data recovery also took a lot of time from tape backups. Saurabh’s team became increasingly concerned about how the company would recover if those backups failed. “We calculated the cost of missing a single backup or of a single tape failing,” Saurabh said. “It was extremely serious for us, and that’s when we started looking for a way to back up our data securely in the cloud.”
Saurabh wanted a cloud-based approach that would provide a simple, centralized management console for managing endpoint and VM backups. The software needed to make data restoration simple in the case of failure or loss. The backup process needed to be low-maintenance, consistent, and easily accessible.