A leading, independent global pharmaceutical services provider is growing at an enormous rate — increasing headcount by 10 times over the last four years.
Most of that growth has come from acquisitions, leaving the company’s small IT team to manage a disparate environment that included seven on-premises Microsoft Exchange servers across the globe. Each server was backed up with a different on-premises solution — including Microsoft Data Protection Manager (DPM), Veeam, Veritas Backup Exec, and Backupify. The lack of consistency made it challenging to recover in 2018 when a ransomware attack took down most of the organization’s network infrastructure. Luckily, the team managed to restore 95% of the network within two days.
The attack highlighted the vulnerability of storing data on-premises, as well as the complexity of using so many different backup solutions. So the company increased investment in migrating data to the cloud. The IT team wanted to support the move by choosing one consistent software-as-a-service (SaaS) backup solution to protect the company’s data. The busy team needed a solution that could be deployed easily and would simplify the complexities of enterprise data protection. Plus, it needed the ability to restore data at a granular level. Something as simple as restoring a single email, without restoring an entire mailbox, was nearly impossible with the company’s existing backup solutions.
Finally, since the company’s clients were pharmaceutical giants, it was subject to intense scrutiny and regular audits. It needed a better way to demonstrate compliance with multiple regulations for sensitive data and data residency, such as GDPR, HIPAA, and CCPA.