ALTIR relied on on-premises storage solutions to store their backup data. Ivan Fombaron, IT project manager at ALTIR, is responsible for all projects related to the resiliency of ALTIR infrastructure and applications.
As a healthcare provider, it’s crucial that data be available at all times. However, because Fombaron didn’t have external support, maintaining ALTIR’s servers was a time-consuming effort that sometimes resulted in service interruptions. Fombaron reflected: “We have doctors who need to check data in case of critical health problems, therefore we must be sure of data integrity and availability."
Because they managed everything in-house, the team spent a lot of time maintaining backup and recovery operations. For example, database and Microsoft 365 restorations were especially tedious. Fombaron explained, “Restores previously required several intermediate operations such as retrieving the data, then moving it to the relevant server, and performing the restore.” And when they ran out of room for storing backups, the team had to add hardware resources. Fombaron explained the complicated process, “Using hardware required us to make orders, quotes, technical interventions, dedicating technicians, sometimes involving service interruptions."
Of course, another challenge Fombaron faced was security. Knowing that certain events can be critical for healthcare organizations, putting their operations on hold for several days was not an option, and he was anxious to find a way to restore data in the shortest time possible.