Managed Service Providers (MSPs) deal with multiple vendors to provide diverse services. Most large MSPs typically make administration consistent and efficient by:
Integrating business applications with their management console
Automating frequently performed and routine tasks
Minimizing tool context switch for administrators
This is typically achieved with the help of APIs from the business application.
This blog describes how we empower MSPs to access a wide range of Druva APIs helping them achieve their integration goals. With this, Druva not only provides a good management console for MSPs but also a wide range of APIs to make MSP’s tasks easier.
Druva APIs
Druva provides a wide range of APIs to customers to ease their monitoring, reporting, dashboards, and management tasks. These APIs are listed at https://developer.druva.com.
These are categories of APIs that are available.
However, most Druva APIs require customer-level authentication tokens to work. MSP customers were only initially able to access APIs listed under “Managed Service Providers.” This is because authentication tokens for MSP APIs were not valid for customer context APIs. Since MSPs work across multiple customers, typically 50 to 200 or more, accessing these APIs would have required them to manage as many tokens.