MSPs (Managed Services Provider) offer multiple services to their customers such as data backup and disaster recovery, network security, intrusion detection, protection against cyber attacks, managing of cloud resources, and ensure cloud security. Amid MSPs’ relentless efforts to expand their customer base, they grapple with a myriad of technical challenges.
Server crash or storage malfunctions.
Complexities in deploying and managing diverse software applications because of obsolete technologies and inefficient processes.
Managing backup of large data volumes and ensuring data retention.
Navigating complex recovery processes and managing backup infrastructure effectively.
Addressing these challenges requires a holistic SaaS approach that will enable MSPs to achieve security, centralize management and monitoring, automate backup processes, scale storage solutions, provide reliable recovery, and enhance collaboration.
With the industry’s first at-scale data security solution provided by Druva, MSPs can avail radically simple, cyber-secured, infinitely scalable, SaaS efficient, and data resiliency guaranteed platform.
Leveraging Druva’s Managed Services Center (MSC) platform MSPs can:
Empower their customers to backup, restore, and monitor critical data.
Effectively manage their customers' data across on-premise and cloud workloads.
Fortifying the security of backup data and rapid data recovery.
Let’s learn more about Druva’s Managed Services Center (MSC) platform.
Druva’s MSC All-in-One Solution: Unveiling Signature Features
Reporting Excellence
Reporting plays a vital role for MSPs in managing their customers. MSPs need reports for billing and accurate invoicing, efficient storage allocation, performance monitoring, risk management, SLA(Service Level Agreement) compliance, etc. By utilizing reports, MSPs can identify areas of improvement, redefine processes, anticipate future needs, and enhance overall service delivery. Druva’s MSC platform provides the following significant features:
Holistic view of customer reports
The MSC platform enhances the way MSPs manage, monitor, and bill their customers by providing highly effective, efficient, and enriched reports. This platform provides a holistic view of reports for SLA monitoring, backup and restore jobs management, and chargeback. MSPs don’t need to log on for individual customers to access individual reports. They can instead view consolidated reports on the MSC platform UI. Druva provides several types of consolidated reports that enable MSPs to monitor, communicate, and optimize their services effectively while delivering value.Comprehensive global reports
Global reports on the MSC platform offer MSPs a comprehensive view of storage consumption, quota management, resource utilization, and compliance. These reports help MSPs in accurate billing and invoicing for their customers, monitoring key metrics, proactively detecting potential problems, and analyzing trends and historical data to make strategic decisions. In summary, MSC global reports provide a tangible way to enhance the efficiency, transparency, and effectiveness of MSPs in delivering high-quality services to their customers.
Streamlined data access with reporting APIs
MSC platform provides a programmable and efficient way to access, retrieve, and filter data using reporting APIs. MSPs can leverage these APIs to create personalized dashboards or create customized reports. Reporting APIs facilitate seamless integration with 3rd party applications and platforms like Splunk, Service Now, etc. The MSC platform provides a single set of API credentials using which MSP administrators can fetch and automate reports. For more information, refer to how to create an access token using MSP API credentials and our Github page.
