Over 1000+ tickets closed in the last 3 months, 335 tickets were rated by customers and only 3 responses were not positive. Thanks to the fact that the Zendesk plugin doesn’t support decimals, our customer success rate reported this week is 100%! :)
We also recently started a new group called Customer Success. This group focuses on helping customers maximize the value of their investment in inSync. Customer Success periodically checks-in with customers on any unresolved issues, guides them on deployment best practices and/or simply helps them understand new features.
Every customer is special, and we at Druva are committed to delivering a kick-a** experience to each of our customers.