We are pleased to launch the new self-service support portal for all our customers – http://support.druva.com/
The all new portal should be a good help to both the customers and the support team. It includes/improves the following features –
- Simple to use – I love this one the most 🙂
- Email Integration – emails automatically open or respond to existing tickets
- Easy and automated escalation of tickets
- Self managed account summary and list of owned product licenses
- Customers can view history or license/support renewals
- Integrated Knowledge Base and Troubleshooter (coming up soon)
All the existing customer accounts have been migrated to the new portal and will receive an email notification soon. I am really hopeful that this should make the post-sales experience even better.
The team spent about 3 months finalizing and launching the portal, and I guess I should request Vinu (who heads support) to write a small post about the journey 🙂
