IT teams are under pressure from every direction: hybrid environments, SaaS apps galore, constricting compliance mandates, and a threat landscape that turns “simple outages” into full-blown incidents. In that reality, IT management software is more about keeping the business resilient rather than keeping systems running.

That’s why we’re proud to share that Druva has once again been named to the G2 Best Software Awards, earning a spot on its Best IT Management Software Products list for the fourth year in a row.

Rather than talk rankings, this post focuses on what matters most to buyers: what great IT management software should actually do, and how Druva delivers, with built-in capabilities for cyber resilience, operational simplicity, and data security.

What “IT Management Software” means right now

The IT Management category covers solutions that help teams run, secure, and optimize IT operations, including visibility, control, governance, and the ability to respond quickly when something changes (or breaks).

But here’s the shift: in 2026, IT management without cyber resilience is incomplete. If ransomware, insider risk, accidental deletion, or a cloud/SaaS outage can disrupt operations, then data protection + recovery + threat response belong in the conversation, because those are the controls to help the business get back on its feet.

What makes the G2 Best Software Awards validating

G2 is the world’s largest and most trusted software marketplace, used by millions of buyers annually to compare solutions and make decisions based on peer reviews.

The G2 Best Software Awards are especially meaningful because they’re built on:

• Verified customer reviews submitted during the evaluation period
• Market presence data combined with review sentiment via G2’s methodology
• A consistent eligibility baseline (products must meet minimum review thresholds)

In other words, rather than “best brand” or “best ad budget,” this is customer-validated performance.

Meet Druva: IT management for cyber resilience without the overhead

The Druva Data Security Cloud is a 100% SaaS, fully managed platform built to secure and recover data across cloud, SaaS, and hybrid environments without the operational drag of legacy infrastructure.

Proof points customers care about:

• 7,500+ customers
• 90+ NPS
• 7B+ backups per year
• Top-rated customer feedback on Gartner Peer Insights
• Additional third-party recognitions: Gartner Magic Quadrant Leader, IDC MarketScape Leader for Worldwide Cyber Recovery, and GigaOm Radar highest-ranked Leader + Outperformer (Cloud Data Protection)

Now let’s get practical.

The list: 12 must-have capabilities in IT management software (and how Druva delivers)

1) One platform that matches your real environment

You need coverage across the environments you actually run:

• Cloud workloads and VMs
• SaaS applications (like Microsoft 365, Google Workspace, and Salesforce)
• Endpoints
• Hybrid workloads and legacy systems

How Druva helps: One platform and one policy engine designed to reduce sprawl and simplify management as environments evolve.

2) SaaS-first delivery that removes infrastructure friction

If your “management platform” requires constant patching, upgrades, capacity planning, and babysitting, it’s not helping.

How Druva helps: Fully managed SaaS means no backup hardware to maintain and no “upgrade weekends,” so teams can focus on outcomes.

3) Built-in air-gapped and immutable protection

Cyber resilience depends on backups that attackers can’t easily tamper with or delete.

How Druva helps: Druva delivers air-gapped, immutable protection designed to preserve trusted recovery points even when production is compromised.

4) Centralized security posture visibility (not scattered signals)

A pile of dashboards isn’t the same as a prioritized view of risk.

How Druva helps (Security Posture & Observability): SP&O provides a prioritized view of data risks across backups, with near-real-time visibility into suspicious activity, anomaly detection, and actionable insights through a Security Command Center.

5) 24/7 detection + expert response built on backup telemetry

Backups contain rich security signals, but most organizations don’t have time to investigate alerts constantly.

How Druva helps (Managed Data Detection & Response): Managed DDR combines AI-powered monitoring with expert analysis to reduce false positives, validate threats, and help coordinate response, like an extension of your incident response team. ICYMI: you’ll receive complimentary access to MDDR once you become a Druva customer!

6) Proactive threat intelligence + on-demand threat hunting

You shouldn’t have to wait for an incident to start looking for indicators of compromise.

How Druva helps (Threat Insights): Threat Insights turns immutable backups into a continuous security layer with:

• Threat Watch for proactive scanning and early warning
• Threat Hunting to investigate, scope, and take action during (or after) an incident

7) Clean recovery workflows that reduce reinfection risk

Restoring fast is good. Restoring clean is essential.

How Druva helps (Accelerated Ransomware Recovery): ARR supports guided workflows and key capabilities like backup scanning, quarantine, restore scans, curated recovery to identify clean versions across an incident timeline, and sandbox-style testing to validate recovery safely.

8) Strong governance: audit trails, reporting, and defensible controls

IT management software should make audits easier, not create more work.

How Druva helps: Detailed audit trails and reporting help teams demonstrate controls, support investigations, and improve accountability.

9) Sensitive data discovery + policy-driven remediation

Security and compliance are increasingly about knowing where sensitive data lives and what’s happening to it.

How Druva helps (Sensitive Data Governance): SDG helps discover and classify sensitive data, apply regulatory templates (or custom policies), monitor continuously, and automate remediation actions (like quarantining) when violations appear.

10) Integrations that fit your security and IT ecosystem

IT management doesn’t happen in a vacuum; you need to connect the dots across tools.

How Druva helps: Pre-packaged integrations and APIs can extend security events into SIEM/SOAR tools and support automation playbooks.

11) Scale that’s proven, global, and consistent

A “good in a demo” platform isn’t enough. You need production-scale confidence.

How Druva helps: With billions of backups per year and support across 20+ global regions, Druva is built for enterprise scale and operational consistency.

12) Clear economics and lower operational costs

Hidden costs pile up fast: infrastructure, staffing, storage inefficiency, and recovery complexity.

How Druva helps: SaaS delivery plus platform consolidation helps reduce operational overhead, support predictable scaling, and avoid the “tool sprawl tax.”

Why this matters: IT management is becoming cyber resilience management

The line between IT operations and security outcomes is thinning. The platforms that win now are the ones that help teams:

• Reduce operational burden
• Detect threats sooner
• Recover cleanly and confidently
• Prove governance and compliance
• Scale globally without chaos

That’s the promise of Druva, and a big reason why customers continue to recognize Druva through programs like the G2 Best Software Awards.

Next steps

• Check out G2’s Best IT Management Software Products report
• Download the eBook to explore who Druva is and why customers love us
• Start a 30-day free trial — NO credit card required!
• Take a self-guided tour of our products