Customer feedback is invaluable to our mission of providing outstanding service and innovative data security. We believe that listening to our customers is essential for growth and improvement. With this in mind, we are thrilled to announce that Druva has again been recognized as a Customers’ Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Disaster Recovery as a Service (DRaaS). We believe this acknowledgment reflects our commitment to delivering exceptional service and reinforces the trust our customers place in us.
A Continued Commitment to Excellence. Druva is a Customers’ Choice for Disaster Recovery as a Service
In addition to our recognition in the DRaaS category, Druva has also been recognized with the Customers’ Choice distinction in February 2024 for Enterprise Backup and Recovery Software Solutions. This marks two consecutive years of acknowledgment in both markets, which we feel underlines our dedication to enhancing data security and recovery solutions.
The Importance of Cloud Disaster Recovery
In the current digital age, the protection of data is critical for organizations. With rising threats from cyber-attacks, natural disasters, and system failures, having robust disaster recovery strategies is essential. A cloud disaster recovery plan is easier to build and manage (vs. on-premises ones) and allows organizations to ensure business continuity and minimize disruptions.
Druva’s cloud-native disaster recovery solutions empower businesses to respond swiftly and efficiently to disruptions, minimizing downtime and associated costs. With Druva, businesses can easily meet RTO and RPO requirements with our simple and reliable failover orchestration of both VMware and AWS workloads.
Highlights of Druva’s customer feedback shared on Gartner Peer Insights
We believe our customers' voices are the most important testament to our effectiveness. Here are some highlights from the feedback shared on Gartner Peer Insights:
- "Among the best elements of the experience with this tool is the fantastic customer service that has a professional approach to any questions and the implementation was also flawless. The console dashboard is so easy to navigate and we can see the backup status of each device." — IT Operations & Infrastructure Specialist, Manufacturing Industry.
- “Druva Data Security Cloud provides a comprehensive data protection solution covering backup, disaster recovery, and data retention in a scalable manner. This made it easy to manage data protection policies and activities through the centralized management console.” — IT Security and Risk Management, Education Industry.
- “Druva provides seamless protection for all cloud services, is delivered as a service, and offers an entire spectrum of backup/data loss protection services. It also offers a better deduplication ratio of 2-4x.” — IT Manager, Insurance Industry.
In the report, Druva was recognized with the highest overall rating of 4.8 out of 5 stars based on 32 responses as of 31 July 2024. Why is this so important to you and us? These reviews provide insight into end users’ willingness to recommend each vendor, and Druva customers shared a 100% willingness to recommend to their peers.
We believe this recognition emphasizes a growing trend among organizations prioritizing SaaS-based solutions for data protection and cloud disaster recovery. Customers are increasingly seeking simplified, effective recovery methods that eliminate the complexities and costs associated with traditional on-premises solutions. For us, Druva stands out by offering a seamless experience that integrates directly into existing environments without the need for physical hardware.
The "Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process.
Vendors placed in the upper-right quadrant of the “Voice of the Customer” graphic are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.
Gartner, Voice of the Customer for Disaster Recovery as a Service, Peer Contributors, 27 September 2024
Gartner, Voice of the Customer for Enterprise Backup and Recovery Software Solutions, Peer Contributors, 12 February 2024
GARTNER is a registered trademark and service mark, and the PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
A Heartfelt Thank You
We extend our sincere gratitude to our customers who have shared their experiences with Druva on Gartner Peer Insights. Your insights and trust drive us to continue innovating and improving our cloud-native data protection and disaster recovery offerings.
Best Regards,
Madhup Nagpal, Sr. VP of Customer Success