Just weeks after Druva received a certified Net Promoter Score (NPS) score of 86 and was awarded the Northface ScoreBoard award for outstanding customer service, Druva’s best-in-class customer experience was recently in the spotlight again.
This time, Druva was recognized with the highest overall ranking in the recent Gartner Peer Insights report, ‘Voice of the Customer’: Disaster Recovery as a Service*. The report compares seven vendors currently providing DR capabilities, with Druva receiving the highest overall rating of 4.9 out of 5.0.
Figure 3 (below) summarizes the overall ratings (out of 5 stars) for vendors in the DRaaS market. This can be visualized by the 95% confidence interval that has been added as a bar range to the overall ratings in Figure 3.