Druva Recognized for Excellence in Customer Satisfaction by TrustRadius

Mike Taylor, Content Marketing Manager

Druva strives to deliver industry-leading products to meet customer needs — helping to drive down IT costs, make recovery from ransomware and data loss effortless, and modernize legacy methods of data protection. Equal in importance to the products themselves is Druva’s world-class customer service team. Druva’s Global Customer Services (GCS) team provides enterprise-class support to more than 4,000 global customers who trust Druva’s award-winning cloud data protection solutions. 

As one of the most tested, comprehensive, and highly rated data protection platforms available today, Druva’s continued performance and commitment to customer satisfaction garnered considerable recognition at TrustRadius’ Winter 2023 “Best Of” awards. 

Druva Sweeps TrustRadius’ “Best Of” Awards — Winning in All 3 Categories for Customer Satisfaction

TrustRadius provides a trusted technology decisioning platform, helping potential buyers to confidently make decisions with comprehensive, vetted product information and customer-generated content. Customers are empowered to share their experience with a product to guide potential buyers to make informed decisions. 

TrustRadius’ 2023 Best Of awards highlight products offering the best value and strongest performance across three key categories: Best Value, Best Feature Set, and Best Relationship. 

Druva took home all three awards, a testament to the continued satisfaction of Druva customers and their enthusiasm to share their positive experiences with industry peers. At the time of this writing, Druva has a TrustRadius score of 9.0/10 on more than 400 customer reviews. 

Best Value

As a recipient of the Best Value award, Druva was recognized for its ability to help customers protect, manage, and access their data in a simple, secure, and most importantly, cost-effective way. Since Druva is a 100% SaaS-based solution, customers never have any hardware to manage or software to update. This results in numerous cost-saving benefits including, increased flexibility and scale, better resource provisioning, faster ROI, enhanced security, and more.

Best Feature Set

The second award, Best Feature Set, recognizes Druva’s comprehensive product portfolio. From a single unified and easy-to-use console, customers save time and resources and safeguard data across all workloads including physical and virtual serversSaaS applications — like Microsoft 365Salesforce, and Google Workspace — AWS applicationsendpoints, and more. As a result, they dramatically increase the access and availability of data while reducing overall risk, cost, and complexity.

Best Relationship

The Best Relationship category evaluated data on customers’ likelihood to recommend Druva based on how the product and team lived up to expectations. The Druva Data Resiliency Cloud deploys in under 30 minutes, however, some enterprises wish to enlist our Professional Services team for assistance during design, deployment, and for troubleshooting. While delivering solutions tailored specifically to your organization, Druva Support is able to dramatically accelerate deployment efforts and reduce the workload on internal IT staff, allowing them to focus on projects that require their unique talents and experience. Druva Support works directly with the customer to customize a service best suited to their specific business needs.

Key Takeaways

Druva’s recognition by TrustRadius is the latest in an impressive and growing list of awards received recently, from inclusion on CRN’s Security 100 list, to 10 Stevie Awards for customer service. Druva’s recent wins highlight the company’s commitment to providing an exceptional product and supporting its customers. The company’s innovative, 100% SaaS-based solutions and dedicated customer success team work seamlessly to help customers protect, recover, manage, and access their data in a simple, intuitive, secure, and cost-effective way. 

Read a customer success story for more about how Druva customers are thriving in the cloud era — defeating ransomware, cutting costs, and leaving clunky legacy backup systems in the dust.