For managed service providers (MSPs), growth can bring an unexpected challenge: as the customer base expands, so does the complexity of managing and supporting the technology behind it.
Quubit, a managed services provider delivering secure, reliable cloud solutions, experienced this firsthand. As its customer base grew, the company needed a backup platform that could scale with its business without adding operational complexity.
That led Quubit to Druva in late 2025.
Today, the company is protecting Microsoft 365 and Azure environments through Druva’s cloud-native platform—and seeing measurable improvements in operational efficiency, service delivery, and resilience.
Moving Beyond Backup Complexity
Before adopting Druva, Quubit relied on Veeam for backup and recovery. While the platform was powerful, managing it required significant technical expertise, which took the team away from delivering customer outcomes.
Backup administration had become heavily dependent on a single specialist. That created an operational risk: if that person was unavailable, the team had limited access to the deep platform knowledge needed to manage the environment confidently.
“We had a lot of technical knowledge in the team, but only one person really understood the platform in depth. That made us vulnerable.”
The complexity also affected the wider service desk. Troubleshooting backup issues, onboarding customers, and responding to backup requests could require specialist knowledge, making it harder for the broader team to work independently.
For Quubit, the answer wasn't simply another backup tool. It needed a simpler approach that could support its growing cloud-first customer base while making backup management accessible to more people across the organization.
One Cloud-Native Platform for Microsoft 365 and Azure
Quubit evaluated several cloud-native backup solutions before choosing Druva.
A key differentiator was Druva's ability to protect both Microsoft 365 and Azure workloads from a single SaaS platform. Rather than relying on additional infrastructure or multiple management tools, Quubit could take a unified, cloud-native approach to data protection.
“Druva was one of the few solutions that could manage Microsoft 365 and Azure VMs from a single platform.”
That simplicity, combined with the SaaS delivery model and ease of management, made Druva a strong fit for Quubit's needs.
The approach also aligns with the environments Quubit manages today. Around 80–90% of its customers operate cloud-first environments based on Microsoft Azure Virtual Machines and Microsoft 365, while a smaller number continue to use Hyper-V and VMware on premises—all of which are protected through Druva.
Turning Backup Expertise Into a Team Capability
One of the biggest changes for Quubit has been the democratization of backup management.
With Veeam, team members often needed extensive training before they could confidently manage the platform. Druva's intuitive interface changed that dynamic, allowing consultants and service desk staff to become productive after only a short workshop.
“With Veeam, you needed a five-day course to understand the platform. With Druva, after a few hours everyone knew how it worked.”
As knowledge spread across the organization, Quubit became less dependent on individual specialists. More team members could manage backup operations, resolve issues, answer customer questions, and onboard customers independently.
For an MSP, that shift can be significant. Instead of backup expertise sitting with a small number of people, it becomes a capability shared across the service organization.
Scaling Customer Growth Without Scaling Support Complexity
The impact is reflected in Quubit's operational metrics.
Since moving from Veeam to Druva, Quubit has grown its customer base by approximately 50%. At the same time, backup-related support ticket volume has decreased by 30%, while average ticket resolution times have improved by 20%.
Those numbers illustrate an important outcome: Quubit has been able to support business growth while reducing the operational effort associated with backup.
The benefits extend directly to customers. With more service desk employees able to support the platform and fewer backup issues requiring attention, customers receive faster responses and more consistent service.
“Now everyone on our service desk can answer questions about Druva. It’s a much more seamless customer experience.”
Strengthening Cloud and Multi-Environment Protection
Druva has also helped Quubit streamline its broader protection strategy.
The company replaced separate Azure and data center backup environments with a cloud-native platform, while keeping backup data isolated from production workloads. For Quubit's customers, this provides greater confidence that critical data remains secure and recoverable.
The result is a simpler operational model that supports the diverse environments Quubit manages today while helping the company prepare for what comes next.
From Managed Service Provider to Managed Intelligence Provider
Quubit's journey with Druva is continuing.
The company is evolving from a Managed Service Provider (MSP) toward a Managed Intelligence Provider (MIP), exploring how Druva's AI Resilience capabilities can support its AI strategy, strengthen cyber resilience, and enable innovative services for customers.
For Quubit, the move to Druva has already delivered measurable improvements: simpler backup management, less reliance on specialist skills, 30% fewer backup-related support tickets, and 20% faster average ticket resolution—even as its customer base has grown by around 50%.
The bigger story is what those improvements make possible.
By simplifying data protection and making backup management accessible across the wider team, Quubit is building a more scalable and resilient service operation: one that is better positioned to support customers today and adapt to their evolving data protection needs in the future.