Company secures 11 honors, including being named a Grand Stevie Winner at annual event, underscoring Druva’s best-in-class customer experience
SUNNYVALE, Calif. ‒ February 25, 2021 ‒ Druva Inc., the leader in Cloud Data Protection and Management, today announced it has received 11 awards as part of the 2021 Stevie® Awards for Sales & Customer Service. Among six Gold, four Silver Awards, and one Grand Stevie Award, Druva has been recognized for its impactful support of customers during the COVID-19 pandemic, its customer satisfaction strategy, and its personalized approach through use of customer insights. As the most awarded cloud vendor at this year’s event, the 2021 Stevie Awards marks the latest recognition of Druva’s exceptional customer experience delivered through its industry-defining, cloud-native platform.
Delivering superior customer service is the cornerstone to success in today’s digital world. In fact, according to PwC, 73 percent of respondents agree that customer experience helps drive their buying decisions.* SaaS solutions offer a unique customer experience, delivering an easily accessible online platform without software or hardware requirements. Druva’s award-winning platform not only simplifies access and management of backups, but offers IT leaders proactive alerts and storage recommendations to further reduce costs. Customers benefit from detection capabilities that minimize the impact of malicious attacks, which are expected to cost $6 trillion in damages this year according to Cybersecurity Ventures.** Druva Cloud Platform also offers automated disaster recovery features which can be launched in two clicks, and legal hold capabilities which can be initiated in minutes. With a solution that is updated as frequently as every two weeks, never requires end-user patching and is accessible from anywhere in the world, Druva has helped thousands of customers thrive in the cloud era.
“The global pandemic has accelerated the demand for cloud-based solutions that can empower and protect today’s digital workforce,” said Matt Lindeman, Chief Customer Officer, Druva. “Customers are depending on their vendors to help navigate this new working landscape and provide them with the tools to meet today’s demands and tomorrow’s business agility. We are honored to receive these recognitions, as it is a testament to all our hard work in remaining the most trusted partner on the cloud journeys.”
This year, Druva has been recognized as a Gold and Silver Stevie Award winner in the following categories:
- Most Valuable Response by a Customer Service Team, COVID-19 Response (Gold)
- Best Customer Feedback Strategy (Gold)
- Best Customer Satisfaction Strategy (Gold)
- Innovation in Customer Service (Gold)
- Best Return on Customer Service Investment (Gold)
- Best Use of Customer Insight (Gold)
- Best Use of Technology in Customer Service (Silver)
- Contact Center of the Year (Silver)
- Front-Line Customer Service Team of the Year (Silver)
- Customer Service Department of the Year (Silver)
Nominees were not able to apply for the Grand Stevie awards directly, as winners were determined by a points system based on the total number of awards won in the program, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points. Druva was named a Grand Stevie Winner with the sixth most points overall.
Druva has received several other industry accolades for its customer-first approach, including an industry-leading certified NPS score of 88. In July, Druva was awarded with top ratings for best-in-class performance and user experience from TrustRadius and G2. The company also received a NorthFace ScoreBoard Award by the Customer Relationship Management Institute (CRMI) for the second consecutive year.
Hear it from our customers:
“Before we partnered with Druva, it took four resources to manage our backup tools. Now one person can manage it because it doesn’t require a back-up specialist. We’ve easily cut up to 75% of our time managing the day-to-day backups. With Druva, I can do what I need to as a CIO: glance at the dashboard and know my team can recover anything in minutes,” – Tom Ferrucci, CIO, Hope Global
“What we accomplished with Druva in just three months probably would have taken us a year and a half to do before. COVID-19 motivated everybody to have a singular focus on our cloud strategy and Druva has been a catalyst of Katz achieving that 5X faster,” – Robert Lyons, CTO, Katz Media Group
“The Druva Cloud Platform is a one-stop-shop allowing us to manage all 26 holding companies’ data via a central management console. I do a lot of due diligence before I pick a product, which also includes the service and the company behind it. We set the bar high with our new data protection strategy, and the Druva Cloud Platform has exceeded our expectations,” – Robert Elworthy, assistant director of IT, Langdale Industries
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The formal winners presentation will take place via virtual ceremony on Wednesday, April 14, 2021. More than 2,300 nominations from organizations of all sizes and in virtually every industry were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. A full list of the results can be found online here.
- Read more about Druva’s approach to customer success and the new features we’ve introduced
- Learn more about our certified NPS score of 88
*PwC, Experience is everything: Here’s how to get it right, 2018.
**Cybersecurity Ventures, 2021 REPORT: CYBER WARFARE IN THE C-SUITE, 21 January, 2021