Customer Satisfaction. Guaranteed.
Backed by our team of experienced specialists, Druva is dedicated to delivering enterprise-class support and committed to customer satisfaction. Druva offers two levels of product support: Professional and Enterprise.
Your current issue may already have been raised or resolved. Before you open a new ticket, we suggest you take a look at Druva Community Website
You can open a new ticket or chat with the support representative by logging on to the Support Portal: http://support.druva.com/
|Professional Support||Enterprise Support|
|Contact||Web/ Chat/ Email/ Phone||Web/ Chat/ Email/Phone|
|Telephone Support||Business Hours (9am-6pm)||24x7|
|Upgrades||All upgrades Free||All upgrades Free|
|Support Portal Access||Yes||Yes|
Response & Resolution
|Severity||Service Impact||Definition||Response Time|
|P0||Urgent||Non-functional||1 Hour||30 Minutes|
|P1||High||Functional but impaired||4 Hours||2 Hours|
|P2||Normal||Affects user experience||8 Hours||6 Hours|
|P3||Low||Troubleshooting/ Training||24 Hours||8 Hours|
For more information, please take a look at the Druva support policy guide.