Support
Need help? We’re here to support you.
Backed by our team of experienced specialists, Druva is dedicated to delivering enterprise-class support and committed to customer satisfaction. The Druva Support page is your portal to help you get all of your questions answered and issues resolved.
Please login to the Support Portal for reporting or tracking of issues – http://support.druva.com/
Druva offers two levels of product support, Enterprise Support and Professional Support. The table below highlights the main differences between these two levels.
Support Plans
| Professional Support | Enterprise Support | |
|---|---|---|
| Support Hours | Business Hour Support 8am – 6pm local time, excluding weekends and public holidays | 24x7x365 |
| Dedicated Support Contact | 2 per product group | 3 per product group |
| Upgrades | Free upgrades and updates to the latest version and hot fixes | Free upgrades and updates to the latest version and hot fixes |
| Access to Knowledge Base, Forums and News Bulletins | Yes | Yes |
Open a new Ticket
Your current issue may already have been raised or resolved. We suggest you check the following sources to see if the issue has already been reported:
You can open a new ticket by logging on to the Support Portal here http://support.druva.com/
Please take a look at the Druva support policy which details the current support programs and expected response time for your inquiries.