Druva business continuity
pandemic response

With global attention on the COVID-19 outbreak, each day brings more challenges for businesses and our communities. Our teams are closely monitoring developments on the outbreak and are taking the appropriate steps to help support the ongoing health and safety of our employees and customers.

Druva is committed to the quality and reliability of the products and services, and we do not foresee any impact to the delivery of services due to COVID-19.

Safeguarding customer data 

Druva’s 100% SaaS-based platform is built and tested to ensure seamless operations no matter the threat. Druva does not anticipate any disruption to its day-to-day running of services and therefore we anticipate zero impact on our business and global operations.

  • Druva’s technology is hosted on AWS which makes our solution resilient to any threat caused by this pandemic. Please find more details on the AWS pandemic response, here.
  • Druva is backed by industry-leading SOC 2, HIPAA, FedRAMP certifications. We continuously monitor and validate our business continuity posture.
  • Druva does not have any supply chain dependency in Asia, and capacity planning exercises have ensured reliable provisioned cloud infrastructure.
  • Infrastructure provisioning follows industry-leading DevOps practices for provisioning, monitoring, fault tolerance, and high availability.

24×7 Global support availability and Zero service disruption

Druva’s global infrastructure has been tested for availability, resilience and disaster recovery across all locations. Cloud operations and customer support teams are distributed around the globe and teams will continue to support customers 24×7 and in accordance with service level agreements. Druva is closely following the recommendations of local public health authorities and will update its policies and procedures as appropriate and necessary.

Druva staff responsible for maintaining access to our systems, support, and implementations as well as maintaining the operations of Druva’s technology have remote access to all operational systems, if required, to continue full daily operations without disruption.

Protecting your remote workforce  

Whether your workforce is working remotely or using collaboration platforms to maintain productivity, Druva is here to help. Druva inSync provides end-user data and SaaS application protection, avoiding data loss, sustaining compliance requirements and minimizing data theft.

We would be happy to help you with surge license requirements to work through this situation. Please contact us through our support portal for further details at https://support.druva.com/s/

Druva employee safety 

Druva takes employee safety seriously. At this time, we are encouraging all employees to work from home – while ensuring business continuity and communication. We have conducted business continuity testing and we are confident that this upholds employee safety while avoiding any disruption to our service.

Offices are strictly adhering to ALL governmental guidelines as well as those from the Center for Disease Control (CDC) and the World Health Organization (WHO). All international business travel has been suspended; only essential domestic travel is permitted.

How to stay updated

While Druva’s offices currently remain open, the situation is continuously being monitored. The safety, health, and wellbeing of staff, customers and partners remain the priority. Druva will provide full support to any affected team members and their families.

We are closely monitoring the rapidly developing events globally and will continue to update this page with any significant changes to these procedures.

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