The Net Promoter Score (or NPS) is a customer feedback generated score that measures the likelihood that a customer would recommend the product to another person with the same business needs. Recently, Druva Phoenix was awarded a Net Promoter Score of 88 which marks a trend of improvement from our 2018 score of 86, as well as the leading rating in the industry.
GigaOm analyst Matt Leib joins W. Curtis Preston to discuss what that number means, how it represents the full scope of research into thespace, and what it means for Druva’s consistency and reliability.
In this podcast you will learn more about:
- How the NPS score is generated.
- The special considerations that are made when evaluating a SaaS product’s score – and why Druva’s is so far above the rest.
- The biggest complaints that customers have when it comes to SaaS product satisfaction.
- What GigaOm’s radar report listing Druva within its leader circle means for what customers can expect from the company.