News/Trends

Strong Customer Satisfaction Drives Druva to Top of Gartner Report

December 2, 2019 Mike Wong

Just weeks after Druva received a certified Net Promoter Score (NPS) score of 86 and was awarded the Northface ScoreBoard award for outstanding customer service, Druva’s best-in-class customer experience was recently in the spotlight again.

This time, Druva was recognized with the highest overall ranking in the recent Gartner Peer Insights report, ‘Voice of the Customer’: Disaster Recovery as a Service*. The report compares seven vendors currently providing DR capabilities, with Druva receiving the highest overall rating of 4.9 out of 5.0.

Figure 3 (below) summarizes the overall ratings (out of 5 stars) for vendors in the DRaaS market. This can be visualized by the 95% confidence interval that has been added as a bar range to the overall ratings in Figure 3.

The cloud always rises

Druva’s overall top ranking was a reflection of our Software as a Service (SaaS) business model and reviewers agreed that we offer the very best choice in the categories of valuation and contracting, integration and deployment, and service and support.

With a backup and restore service that can be deployed in as little as 15 minutes to protect data spread across endpoints, data centers and cloud, Druva offers a level of simplicity unmatched by others in the evaluation. Additionally, with Druva’s SaaS-based approach, customers only pay for the services used, never need to buy hardware of software, and absolutely never need to patch or upgrade Druva to take advantage of the platform’s latest innovations. All of these benefits mean customers are able to reduce administrative friction and overhead often associated with competitive solutions, especially legacy on-premises technologies.

Beyond this we are proud that Druva received a rating of 4.8 out of 5 for Services and Support*, which we believe is a further testament of our commitment to exceptional customer experience showcased earlier last month in our NPS 86. Druva strives to make data protection simple, seamless and easy for our end customers and this was showcased in the top rankings across multiple categories.

Gartner’s rating system

The ratings of the seven vendors in the DRaaS market was based on peer reviews of vendors that have received more than 10 eligible reviews in the one-year period ending on September 30, 2019.

Gartner’s definition of DRaaS is “a productized service offering in which the provider manages server image and production data replication to the cloud, disaster recovery runbook creation, automated server recovery within the cloud, automated server failback from the cloud, and network element and functionality configuration, as needed.”

Thank you!

We can’t thank all our customers enough for sharing your opinion as seen by your 300+ reviews submitted to Gartner Peer Insights over the last year, plus the hundreds of reviews on TrustRadius and G2. Our goal is to simplify data protection and help our customers get the most out of their data at the best value. We strive every day to make the experience best-in-class, and we appreciate your input and feedback.

To learn more about how Druva helps our customers protect and manage their data across endpoints, data centers and cloud workloads visit https://www.druva.com/customers/

Gartner Peer Insights ‘Voice of the Customer’: Disaster Recovery as a Service ID: G00441782 was published on November 12, 2019.


*Based on 17 reviews as of 30 September 2019.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from www.druva.com.