News/Trends

Quantity and quality: a perfect pairing

March 5, 2020 W. Curtis Preston, Technical Evangelist

Druva was recently selected as one of only seven companies (out of 45 evaluated companies) chosen by Gartner subscribers for the Gartner Customers’ Choice awards, with an average score of 4.7 out of 5, and a total of 97 reviews. While this is nice news by itself, a little further analysis shows the numbers look even better.

Some of the coverage about this news suggests that those evaluating the scores should take the number of scores into account, and I agree with this idea. For example, some products received a very high rating but had only one or two actual reviews. It just doesn’t make sense to compare a score based on one or two reviews with another company that received dozens or hundreds of reviews from customers.

Clearly the number of reviews matters, but what about the number of reviews as a percentage of the size of the company? Gartner’s website says that the point of this program is to see which products are highly rated by their customers. If one is to rate how popular a given product is among its customers, shouldn’t the size of the company be taken into account? Consider two theoretical companies, both of which have 100 reviews and the same score. One company has $1B in revenue, and the other has $100M. Which product is more popular amongst its customers? I would suggest that the company with $100M in revenue is more popular among its customers than the company with $1B in revenue since a higher percentage of its customers took the time to file a review with Gartner’s Peer Insight program.

Based on that metric, I decided to see how well Druva fared against its competitors that were also chosen for the Customers’ Choice award – when taking company size into account. I created the following table using publicly available revenue numbers for each company. Most were taken directly from owly.com. Since Dell EMC does so many other things, I used an estimated $1B number for their data protection revenue based on other publicly available data. The real number is probably higher, but that would actually lower their score based on this metric, so an estimate of $1B seemed fair.

As you can see in the table below, Druva had the most number of reviews once you take revenue into account, with just shy of one review per million dollars in revenue. The closest competitor, Cohesity, had .59 reviews per million. The vendor with the largest number of reviews, Veeam, had only .247 reviews per million dollars in revenue.

quantity-and-quality-a-perfect-pairing-chart

It would seem disingenuous to not acknowledge that some of Druva’s competitors received slightly higher scores than Druva; however, it does seem important that more of our customers took the time to actually review our product on Gartner’s Peer Insight. It’s always nice to know that our customers like our product.

Learn more about what our customers are saying and why they trust Druva as their cloud data protection solution.

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