Product

Do You Need To Change Your Backup Provider? 5 Questions to Ask

December 10, 2019 Mike Palmer, Chief Product Officer

An ounce of planning is worth a pound of cure. This adage also holds true for data protection. Before simply moving ahead and renewing your existing backup and recovery solutions contract, first take a few minutes to understand your business strategy and your needs for data protection to ensure you are choosing the best option for your needs.

Here are five fundamental questions to ask about your data protection environment to determine if you need, or are ready for change.

5 key questions

Data protection: renewal can cost more than modernizing

  1. Are you buying licenses for new capacity?
  2. Are you paying more than $600/TB for HW refreshes?
  3. Does administration of your backup environment take > 5 hours a week?
  4. Are refreshes and upgrades in your annual plan?
  5. Have you had to adopt multiple backup providers to support your evolving architecture?
  1. Are you buying licenses for new capacity? One simple method of evaluating if you need to consider a new backup and recovery solution is if you are paying more than $150/FETB for maintenance. Licensing is expensive and the commitment is perpetual. There are many times we see end customers being forced to add more capacity into their environment but it’s not always necessary. Look at the numbers and verify if the long term price on legacy software is driving a high price commitment on maintenance, and determine if the additional capacity would be better served with a flexible plan versus a static plan.  If you are in a situation where you are now paying more than $150/FETB you can find better alternatives.
  2. Are you paying more than $600/TB for HW refreshes? Purchasing, installing and maintaining hardware is one of the most painful parts of the job, and once you are done, you more or less end up in the same place where you started. If you are paying more than $600TB then it is a good inflection point where cloud and cloud storage trends are good for you. And bear in mind that cloud storage pricing continues on a steady decline, so any hardware purchases made today could be significantly more expensive than cloud storage in 3 years time on a per TB basis.
  3. Does administration of your backup environment take more than 5 hours a week?  One of the largest pressures customers have is on the labor costs of managing a growing data footprint. At the same time, the manual labor behind this – backup jobs, and storage administrators – are not the highly sought after positions new graduates are looking for, nor are they projects you want your team to spend extra effort upon. A SaaS data protection solution allows you to reallocate existing personnel to other goals that can further your business goals, rather than being spent on maintenance and administration. Practically speaking, this is a goal you should be continuously planning for.
  4. Are refreshes and upgrades in your annual plan? Consider if your storage needs to be updated; if you are running updates for performance, expanding colocation facilities, or just looking to avoid maintenance for old hardware. All of these are painful, labor consuming projects that don’t help move your business forward and detracts from more impactful IT projects. Additionally, many customers continue on old versions due to the risk and difficulty of upgrades, which means that they are not enjoying the newer features that SaaS platforms are able to deliver in a weekly basis and without the need for upgrades or patching.
  5. Have you had to adopt multiple backup providers to support your evolving architecture? Over time, as you have adopted new applications, you have had to adopt new data protection solutions. As technology shifted from client-server, to virtual servers to cloud, containers, No SQL, and now to SaaS, the evolution has made data protection more complex and costly and magnifies the impacts of hardware refreshes and software maintenance and licensing. Manage the decline of your legacy vendor and shift what you are able to the newer ones. And be prepared for the pressure tactics of vendors who will either attempt to raise prices as their volumes decrease, or even attempt to present a “no shelving” agreement, which is an all-or-nothing tactic that attempts to box their customers into a corner.

Before you sign your next backup renewal, take the time to consider the cost and the longer term impact on your team. If you are paying more than $150/FETB for maintenance, or more than $600/TB for hardware refreshes, or spending more than five hours per week administering your backup environment, then you’re likely to gain a more agile and cost-effective solution with a move to cloud data protection.

Learn more on this webinar: