Fast-growing. Fun-loving. Future-focused.
Director Technical Support (Job Code: DTSE2017)
Title: Director Technical Support
Experience: 12-15 years
- Responsible for taking an entrepreneurial approach to building and implementing Support Services Offerings
- Build and sustain an efficient, responsive organization that supports a customer success centric approach to support delivery
- Set goals and initiatives for the team and manage performance and productivity to achieve SLA's for customer interactions
- Build Infrastructure and knowledge base to promote Online Customer Self-service
- Drive organizational process improvements for world class customer experience
- Influence cross-functional business units to drive operational excellence and customer satisfaction
- Build and sustain trusting client relationships at the appropriate level
- Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
- Contribute to the financial success of the business unit through effective planning, budget management and maintain margins
Location – Pune, India
Experience –15 to 20 years
Please send your resume to firstname.lastname@example.org. Please indicate the position you are interested in and your full name on the subject line (e.g. “Director-Technical Support Engineer-DTSE2017 – Your Name”).