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Director Technical Support (Job Code: DTSE2017)

Title: Director Technical Support

Experience: 12-15 years

  • Responsible for taking an entrepreneurial approach to building and implementing Support Services Offerings
  • Build and sustain an efficient, responsive organization that supports a customer success centric approach to support delivery
  • Set goals and initiatives for the team and manage performance and productivity to achieve SLA's for customer interactions
  • Build Infrastructure and knowledge base to promote Online Customer Self-service
  • Drive organizational process improvements for world class customer experience
  • Influence cross-functional business units to drive operational excellence and customer satisfaction
  • Build and sustain trusting client relationships at the appropriate level
  • Maintain a positive environment that encourages employee participation, promote individual growth and development and minimize turnover
  • Contribute to the financial success of the business unit through effective planning, budget management and maintain margins

Location – Pune, India

Experience –15 to 20 years

Please send your resume to jobs@druva.com. Please indicate the position you are interested in and your full name on the subject line (e.g. “Director-Technical Support Engineer-DTSE2017 – Your Name”).