End of Life Policies

Druva is not obligated to provide technical support beyond the end-of-life (EOL) period.

EOL Policy for inSync On-Premise

Each release of inSync On-premise comes with new features and enhancements. Druva also releases patches and hotfixes for inSync On-premise as and when required.

Per Druva’s EOL policy, Druva discontinues inSync On-premise versions that are more than 2 years old. The 2-year support is available only for Long Term Support (LTS) versions of inSync On-premise. For all other versions, Druva provides product support for 1 year. If any other version of the product is supported for more than 2 years, Druva informs the customers through the EOL page.

EOL for an inSync On-premise version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During the release, Druva publishes the tentative EOL date for inSync On-premise. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.

EOL Policy for inSync Client

Each release of inSync client comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync client as and when required.

Per Druva’s end-of-life (EOL) policy, Druva discontinues versions of the inSync client that are more than 15 months old.

EOL for an inSync client version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During an inSync release, Druva publishes the tentative EOL date for the inSync client. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.

Druva recommends that you periodically upgrade inSync clients installed on user laptops to the latest version.

EOL Policy for inSync Mobile App

Each release of the inSync mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync mobile apps as and when required.

Per Druva’s end-of-life (EOL) policy, Druva supports the last three major versions on iOS and Android mobile devices. Druva also supports Windows Phone 8.x on the Windows Phone platform.

EOL for an inSync mobile app means an end to all technical assistance, auto-upgrades, and bugfixes for that version. Druva recommends that you periodically upgrade your mobile device OS to the latest version. To view the supported inSync mobile app versions, see inSync Cloud support and EOL policies.

EOL Policy for inSync Cloud Cache

Each release of inSync Cloud Cache comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Cloud Cache as and when required.

Per Druva’s end-of-life (EOL) policy, Druva supports the last two versions of inSync Cloud Cache. EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync Cloud Cache to the latest version.

EOL Policy for inSync AD Connector

Each release of inSync AD Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync AD Connector as and when required. Per Druva’s end-of-life (EOL) policy, Druva supports the last two versions of inSync AD Connector.

EOL for an inSync AD Connector version means an end to all technical assistance, autoupgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync AD Connector to the latest version.